If you are a owner of a small business and have lost many potential customers simply because your phone system did not sound sophisticated enough, or there was always a busy tone while they were trying to reach you, then it is time you adopted a phone system featuring an auto attendant with Interactive Voice Response System. Although such kind of sophisticated system sounds expensive, it is not so provided that you get it through a hosted PBX service provider. A hosted pbx system contains all the features of a modern phone system, but at a far less expense due to the virtual nature of the phone system. You can get such a phone system through a dedicated phone or Internet connection.
The auto attendant system will serve as an interface between you and your callers. It will play a customized greeting message for individual callers and present them with a menu containing options through which one can get connected to the required extension. The Interactive Voice Response System will follow the caller's voice commands and present the right menu options. If required the callers can even choose to use touch tone keys for selecting the options. This kind of voice enabled auto attendant will serve as a good supplement for the receptionist, who may not be able to handle all the calls with the same kind of efficiency.
An auto attendant system can handle multiple calls simultaneously. You that need not fear of losing important callers simply because there was a busy signal. In case there is a busy signal, the auto attendant system will dial calls to the voice mail system. Callers can choose to leave their messages here. This kind of smart handling of calls will minimize the negative effects busy tones can have. Many callers simply do not dial a company's numbers simply because there were frequent occurrences of busy tones. You can avoid losing these callers by adopting a smart auto attendant supported by a voice mail system.
A hosted system incorporates the fax mail system for delivering fax. Here, faxes are delivered to an email account instead of the regular fax machine. The auto attendant system senses the incoming signal to differentiate between calls and faxes, and connects the signals to the appropriate systems. Your calls and faxes can then be handled in an effective manner using this kind of smart auto attendants. You can achieve the efficiency and image of large companies. You can increase the productivity of your employees by providing them with their calling phone extensions, fax numbers, and voice mailboxes.
This article has been published by AccessDirect , a leading provider of Hosted PBX phone systems (virtual / hosted). Our phone systems come with auto attendant , fax mail, and voice mail. Visit us at www.messagingservice.com .